Privacy Policy

1. Privacy Statement & Commitment

Welcome to Xome Store India. We recognize that when you choose to shop for electronics—whether it be headphones, earbuds, neckbands, or projectors—you are placing a significant amount of trust in us. We value that trust and are committed to protecting your personal privacy. This Privacy Policy details exactly how your personal information is collected, used, and disclosed by Digital Marketing (our legal operating entity).

We believe in full transparency. Our goal is to ensure you feel safe and secure while browsing our latest tech deals. By accessing our website, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us to complete the transaction. This includes:

• Identity Data: Your full name and user profile details.
• Contact Data: Your billing address, shipping address, email address, and active mobile number. This is strictly to ensure your delivery reaches the correct location.
• Transaction Data: Details about payments to and from you, and other details of products you have purchased from us.
• Technical Data: Your internet protocol (IP) address, browser type and version, time zone setting and location, and operating system.

3. Cookies & Third-Party Analytics

We utilize trusted third-party tracking tools to enhance your user experience and analyze website performance. By using our website, you consent to the processing of data about you by these services:

• Google Analytics: We use this to track website traffic, user demographics, and behavior flows to understand which products are trending.
• Microsoft Clarity: This tool helps us capture how you use and interact with our website through behavioral metrics, heatmaps, and session replays. This allows us to fix bugs and improve website usability.

Crucial Note: We strictly do not have access to, nor do these tools record, sensitive personal data such as credit card numbers, passwords, or banking credentials.

4. How We Use Your Information

We do not collect data for the sake of collecting it. Every piece of information serves a specific purpose to improve your shopping experience:

• To fulfill and manage your orders, ensuring your gadgets are packed and shipped correctly.
• To communicate with you regarding your order status, tracking numbers, and delivery updates.
• To screen our orders for potential risk or fraud, protecting both you and our business.
• To improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site).

5. Disclosure & Sharing of Information

We respect your data. We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties for marketing purposes. However, we may share data in the following necessary circumstances:

• Service Providers: We share your name, address, and phone number with third-party logistics partners (couriers) solely for the purpose of delivering your order.
• Legal Compliance: We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

6. Data Security

To protect your personal information, we take reasonable precautions and follow industry best practices. We utilize Secure Socket Layer (SSL) technology to encrypt data during transmission. We ensure that your data is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

7. Data Retention & Deletion Rights

We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. You maintain control over your data:

Right to Erasure: You have the right to request the deletion of your personal data held by us. If you wish to remove your account or data from our servers, please initiate a data deletion request by emailing us at admin@xomestore.com.